Last Updated: 9 September 2026
These Service and Usage Terms (the “Usage Terms”) govern the technical and operational rules applicable to the information technology, hosting, server, network, e-mail and related services provided by EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi (“EAK”).
These Usage Terms form an integral part of the EAK General Service Agreement.
By using EAK services, the Customer agrees to comply with these Usage Terms, EAK’s Acceptable Use Policy (AUP), the technical specifications of the applicable service package and all applicable laws and regulations.
Technical specifications applicable to each service may include:
Such specifications shall be stated on the relevant product page, order screen, quotation or service-specific terms.
EAK determines technical limits on a per-service or per-package basis rather than fixing them permanently in this document.
The Customer is responsible for using the service within the technical limits of the purchased package.
Shared hosting services are services in which multiple customers use common physical or virtual infrastructure resources.
The Customer may use the hosting account primarily for:
Unless expressly permitted by the applicable package, a hosting account may not be used primarily as:
Where a hosting account causes excessive CPU, RAM, disk I/O, inode, process or connection usage and adversely affects other customers on the same platform, EAK may temporarily limit resource usage.
Technical limits applicable to hosting services shall be determined according to the current specifications of the relevant package.
Such limits may include:
Where the allocated resources are continuously or abnormally exceeded, EAK may:
Whether backup services are included and, where applicable:
shall be stated in the relevant hosting package.
Internal system backups taken by EAK for infrastructure security or disaster recovery purposes shall not constitute a guaranteed Customer backup service unless such service is expressly included in the relevant package.
The Customer should maintain independent copies of critical files and databases in a separate environment under the Customer’s control.
EAK may assist with migration of a Customer’s website from another provider to EAK infrastructure where included in the applicable service.
Successful migration may depend on factors including:
EAK shall exercise reasonable care during automated or manual migration but does not guarantee a flawless migration where limitations originate from third-party systems.
The Customer is responsible for verifying the website, databases, e-mail accounts and other functionality after migration.
Hosting and corporate e-mail services provided by EAK may not be used for spam or unauthorised bulk messaging.
E-mail sending limits shall be determined according to the applicable service package.
The Customer may not send unsolicited commercial messages to:
Where an account is detected as being used for spam, malware distribution or unauthorised bulk sending, EAK may temporarily restrict outbound e-mail or SMTP ports.
For VPS and VDS services, virtual resources specified in the purchased package are allocated to the Customer.
Resources may include:
EAK may migrate a virtual server to another physical host for purposes including infrastructure maintenance, performance balancing, hardware renewal or capacity management.
Where reasonably possible, the Customer shall be notified in advance of planned migrations.
Unless expressly stated otherwise, VPS, VDS and dedicated server services may be provided as unmanaged services.
For unmanaged services, the Customer is responsible for:
For managed server services, the scope of EAK’s responsibilities shall be stated in the relevant service package or separate service agreement.
For dedicated server rental services, the hardware configuration stated in the relevant order or quotation is allocated to the Customer.
Technical specifications may include:
In the event of a hardware failure, EAK shall take reasonable steps to repair or replace the affected hardware component within a reasonable period.
Software-related issues, Customer configuration errors or data loss caused by software changes shall not be treated as hardware failure.
Under colocation services, physical equipment owned by the Customer may be hosted in EAK facilities or in a data centre used by EAK.
The following conditions shall be specified in the relevant quotation or special agreement:
Equipment delivered to the data centre must be technically and physically suitable for installation and operation.
Where SSD, NVMe or other flash-based storage is used, unusually high and sustained write workloads may negatively affect storage health or shared infrastructure performance.
Where such usage threatens hardware health or the quality of service provided to other customers, EAK may contact the Customer and recommend an appropriate technical solution.
Where necessary, EAK may apply resource limitations or require migration to a more suitable service.
Available network traffic and bandwidth shall be stated in the applicable service package.
Where a traffic quota applies, excess usage may result in:
The applicable method shall be stated in the relevant service specifications or order terms.
IP addresses allocated by EAK grant a right of use only for the duration of the relevant service.
IP addresses may be changed for technical, operational, security, routing or regulatory reasons.
The Customer must not cause allocated IP addresses to develop a negative reputation through activities including:
Where spam or abuse originating from a Customer causes EAK-owned IP addresses or prefixes to be listed on significant RBL or reputation systems, EAK may take necessary technical action.
Such action may include:
These measures are taken to protect EAK infrastructure and other customers.
Where a DDoS, flood or similar attack directed at a Customer adversely affects EAK infrastructure or other customers, the relevant traffic or IP address may be temporarily filtered.
Where necessary, EAK may apply a null route to the affected IP address or temporarily isolate the service.
Unless the Customer has separately purchased a specific DDoS protection service, EAK does not provide an unlimited attack-mitigation guarantee.
Where EAK issues a serious abuse notification, the Customer must respond within the time stated in the notification and take the necessary corrective action.
Shorter response periods may apply in urgent security incidents.
Where the Customer fails to respond or the violation continues, the service may be:
EAK services may not be used for unlawful activities.
Prohibited activities include, without limitation:
More detailed usage restrictions are set out in the EAK Acceptable Use Policy.
Cryptocurrency mining and similar activities causing sustained high CPU or GPU consumption are prohibited on shared, VPS or other shared-resource systems unless expressly permitted by the applicable service package.
Use on dedicated or otherwise exclusively allocated systems may be subject to separate service and infrastructure policies.
The official channel for technical support requests is the EAK customer panel or support ticket system.
Telephone, messaging applications or other channels may be used to:
Technical operations, findings and resolution steps should, where reasonably possible, be documented through the support system.
This approach helps maintain a technical record for both the Customer and EAK.
Standard technical support is generally limited to:
Issues relating to Customer-controlled items may fall outside standard hosting support, including:
EAK may provide managed services or professional support for such matters on a separately agreed or chargeable basis.
The Customer is responsible for taking appropriate security measures, including:
Where a compromised Customer account causes spam, attacks or other abuse, EAK may temporarily intervene to protect the network.
EAK may perform scheduled maintenance for infrastructure security, stability and performance.
Where reasonably possible, planned maintenance shall be announced in advance.
Short-term service interruptions may occur as a result of activities including:
EAK may intervene without prior notice in the event of:
Where appropriate, the Customer shall be informed after the intervention.
Domain name registration, renewal and transfer procedures are subject to the rules of the applicable registry or registrar.
Availability of a domain name at the time of order does not constitute a final guarantee of successful registration.
Once a domain name has been registered, cancellation and refund conditions of the relevant third-party provider may apply.
For .tr domain names, TRABİS rules and applicable Turkish regulations shall apply.
SSL certificates and third-party software licences are subject to the licence and usage terms of the relevant provider or manufacturer.
Changes made by third-party providers to prices or technical terms may be reflected in the relevant service upon renewal.
EAK may temporarily suspend a service in cases including:
Where immediate intervention is not required, EAK shall endeavour to provide the Customer with a reasonable period to remedy the violation.
Data associated with expired or cancelled services may be deleted after a period determined according to the applicable service retention policy.
EAK is not required to retain Customer data relating to expired services indefinitely.
The Customer is responsible for exporting any required data before the service terminates.
Unless a separate written SLA is provided, no specific uptime percentage shall be deemed guaranteed for standard services.
For corporate or custom services, matters including:
may be governed by a separate Service Level Agreement.
The Customer is responsible for using EAK services in accordance with the laws of the Republic of Türkiye and any other applicable legal requirements.
Duly issued decisions and requests of competent authorities shall be processed by EAK in accordance with applicable law.
These Usage Terms shall be applied together with:
Where specific terms apply to a particular service, those service-specific terms shall take precedence for that service.
EAK may update these Usage Terms due to:
Changes materially affecting existing Customer rights shall be announced in accordance with applicable legislation.
These Service and Usage Terms were last updated on 9 September 2026.
By ordering or using EAK services, the Customer accepts the provisions of these Usage Terms applicable to the relevant service.
EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi
This English version is provided for the convenience of international customers.
The original language of these Service and Usage Terms is Turkish.
In the event of any discrepancy, inconsistency or difference of interpretation between the Turkish and English versions, the Turkish version shall prevail, to the extent permitted by applicable mandatory law.
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