Last Updated: 9 September 2026
This General Service Agreement (the “Agreement”) is entered into between:
EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi (“EAK”)
and the natural or legal person using or purchasing any product or service provided by EAK (the “Customer”).
EAK and the Customer may individually be referred to as a “Party” and collectively as the “Parties.”
This Agreement shall become binding upon the Customer's purchase of a service through EAK's website, customer panel, quotation, order form or other sales channels and the Customer's electronic acceptance of the applicable agreements and policies.
Where the Customer qualifies as a “consumer” within the scope of Turkish Law No. 6502 on Consumer Protection, all mandatory provisions of applicable consumer legislation shall remain reserved.
The purpose of this Agreement is to establish the general terms and conditions applicable to the provision, use, billing, renewal, suspension and termination of products and services supplied by EAK, as well as the respective rights and obligations of the Parties.
Depending on the service purchased, this Agreement may apply to:
The specifications, allocated resources, service period, price, billing period and any special conditions applicable to the purchased service shall be specified during the ordering process, in the relevant quotation or in the applicable service-specific terms.
Where applicable, the following documents and policies form an integral part of this Agreement:
In the event of a conflict between service-specific terms and this Agreement, the service-specific terms shall prevail in respect of the relevant service.
Mandatory provisions of applicable law shall always prevail.
The Customer represents that all identity, contact, billing and account information supplied to EAK is accurate, current and belongs to the Customer or to the legal entity represented by the Customer.
The Customer is responsible for updating such information within a reasonable period following any change.
Where incorrect, incomplete, misleading or third-party information is provided, EAK may request additional verification or, where necessary, temporarily restrict the service in order to protect service security and comply with its legal obligations.
For corporate accounts, the individual conducting transactions on behalf of the relevant legal entity shall be deemed authorised to represent that entity. EAK may request evidence of representation or authority where reasonably necessary.
Receipt of an order does not by itself constitute a guarantee that the service will be provided.
EAK may review an order for purposes including:
Following acceptance of the order and completion of any required payment, the service shall be activated automatically or manually depending on the nature of the service.
Activation times may vary according to service type.
Services requiring physical hardware, custom network configuration, licensing, domain name procedures or action by third-party providers may require additional activation time.
The service period shall be the period specified during the ordering or quotation process.
For services provided on a monthly, quarterly, semi-annual, annual or other periodic basis, the applicable billing period shall apply.
Where automatic renewal is available and enabled, the Customer may disable it through the customer panel or another method provided by EAK.
For services without automatic renewal, or where automatic renewal has been disabled, the Customer is responsible for completing the renewal process in due time.
Renewal of domain names, licences, certificates and other third-party services may additionally be subject to the rules and policies of the relevant provider.
The Customer is responsible for paying all charges relating to the purchased service within the period stated in the order, quotation or invoice.
Whether applicable taxes are included in the displayed price shall be stated during the ordering or quotation process.
EAK may modify its prices for future service periods.
Unless expressly stated otherwise, price changes shall not affect service periods that have already been paid for.
For recurring services, the price applicable at the beginning of the new service period may apply.
Bank charges, payment provider charges, exchange-rate differences or other transaction costs may be charged to the Customer where clearly disclosed in advance and permitted by applicable law.
If payment is not completed by the due date, the relevant service may be suspended or terminated in accordance with the characteristics of the service and the applicable late-payment conditions.
Access to the service and associated data may be temporarily unavailable during suspension.
Data relating to services terminated due to non-payment may be deleted after a period determined according to the type of service and EAK's technical retention policy.
EAK is not obliged to retain indefinitely any data associated with an expired or unpaid service.
The Customer is responsible for maintaining current and independent backups of critical data.
Mandatory consumer protection provisions shall remain applicable to consumer transactions.
The Customer may use the purchased service within the technical limits and specifications allocated to that service.
Limits relating to CPU, RAM, disk space, disk I/O, network traffic, e-mail transmission, inode usage, IP addresses or similar resources shall be specified in the applicable service package or service-specific terms.
Where use of a service materially affects the quality of service provided to other customers, network security or the integrity of EAK infrastructure, EAK may take appropriate technical measures.
Such measures may include resource limitations, traffic filtering, temporary closure of particular ports or temporary suspension of the affected service.
Except where immediate security intervention is necessary, EAK shall endeavour to notify the Customer in advance or as soon as reasonably possible.
The Customer is responsible for content and applications hosted, published, processed or transmitted through services allocated to the Customer.
The Customer shall use the services in accordance with:
As a general rule, EAK is not the creator or publisher of content generated by the Customer and acts within the scope of the responsibilities imposed upon hosting providers under applicable law.
Decisions and requests duly communicated to EAK by competent authorities shall be processed in accordance with applicable legislation.
Detailed provisions relating to spam, phishing, malware, botnets, unauthorised access, attacks, port scanning, DDoS activity, IP spoofing, copyright infringement, unlawful content and misuse of EAK infrastructure are set out in the Acceptable Use Policy (AUP).
EAK may take temporary technical action where necessary to protect its network, other customers or third parties from an immediate security threat.
Where an IP address or IP prefix announced by EAK is listed on significant RBL/reputation systems as a result of abuse, network security is endangered or third parties are harmed, EAK may implement necessary traffic, port or routing restrictions.
The Customer must respond to serious abuse notifications issued by EAK within the period specified in the notification and take the necessary corrective action.
The scope of backup services depends on the service package purchased by the Customer.
Unless backup services are expressly included in the service description, order or service-specific terms, EAK shall not be deemed to have undertaken an obligation to maintain backups of Customer data.
Where backup services are provided, backup frequency, retention period, scope and restoration conditions shall be governed by the applicable service specifications.
Backup systems are designed to reduce operational risk and do not eliminate the Customer's responsibility to maintain independent copies of critical data.
Unless otherwise expressly agreed, EAK does not guarantee that every backup will contain all data or that restoration will always be technically possible.
The scope of technical support varies according to the purchased product or service.
For unmanaged VPS/VDS and dedicated server services, management of the operating system, applications, databases, firewall and third-party software shall be the responsibility of the Customer unless expressly agreed otherwise.
For managed services, the scope of support shall be specified in the relevant service package or separate agreement.
Support relating to third-party software or applications outside EAK's control may be provided on a reasonable-efforts basis but does not constitute a guarantee of resolution.
EAK may carry out scheduled maintenance to ensure the security, stability and sustainability of its infrastructure.
Where reasonably possible, scheduled maintenance shall be announced in advance.
Immediate intervention without prior notice may be required in cases involving security vulnerabilities, hardware failures, network problems or other circumstances affecting service integrity.
EAK shall implement reasonable technical and administrative measures to maintain service continuity; however, unless expressly guaranteed under a separate Service Level Agreement (SLA), no service shall be deemed guaranteed to be uninterrupted or one hundred percent available.
IP addresses allocated by EAK to the Customer do not become the property of the Customer unless expressly agreed otherwise.
IP addresses are allocated for use during the applicable service period.
EAK may change allocated IP addresses where required for technical, security, routing, RIR/LIR policy or regulatory reasons.
The Customer shall refrain from activities that may adversely affect the reputation of IP addresses allocated to the Customer.
Domain names, licences, SSL certificates and similar third-party services may be subject to the rules of the relevant registry, manufacturer or service provider.
EAK may act as a service provider or intermediary in connection with such services.
Domain availability, registration eligibility and renewal shall be subject to the policies of the applicable registry or registrar.
The Customer is responsible for monitoring domain renewal dates and completing the necessary payments in due time.
Changes made by third-party providers to prices, policies or technical requirements may be reflected in the applicable service.
EAK processes personal data in accordance with applicable personal data protection legislation.
The categories of personal data processed, purposes of processing, legal grounds, transfers and rights of data subjects are described in detail in EAK's KVKK Privacy Notice.
General privacy practices concerning the website and services are set out in EAK's Privacy Policy.
Where credit or debit card details used for payment transactions are not stored by EAK, payment processing shall take place through the secure infrastructure of the relevant bank or payment service provider.
Events beyond the reasonable control of the Parties that temporarily or permanently prevent performance of contractual obligations may constitute force majeure.
Depending on the circumstances, such events may include natural disasters, war, acts of terrorism, widespread power or telecommunications outages, decisions of public authorities, major failures of general internet infrastructure and similar events.
Obligations affected by a force majeure event may be suspended to the extent and for the duration of the impact of that event.
Except where otherwise required by mandatory law, EAK shall not be liable for indirect or consequential damages resulting from:
Nothing in this provision shall exclude or restrict any liability of EAK that cannot lawfully be excluded or limited under mandatory legislation.
Customers who qualify as consumers under Turkish Law No. 6502 shall have the right of withdrawal from distance service contracts within the periods and under the conditions provided by applicable legislation.
As a general rule, the withdrawal period for service contracts is fourteen days from the date on which the contract is concluded.
However, exceptions provided by applicable legislation may apply to:
Where required by law, the relevant information and consent procedures must be completed before such exceptions may be relied upon.
Cancellation and refund conditions applicable to domain registrations, licences, certificates and third-party services shall additionally be assessed according to the nature of the service and applicable legislation.
Mandatory statutory consumer rights cannot be restricted by this Agreement.
Special rights granted to consumers under Turkish Law No. 6502 shall not apply to transactions in which a natural or legal person acts for commercial or professional purposes and does not legally qualify as a consumer.
Transactions between merchants shall be governed by the Turkish Commercial Code, the Turkish Code of Obligations and other applicable legislation.
The Parties may agree upon different commercial conditions through a specific quotation or corporate service agreement.
To the extent permitted by applicable law and according to the nature of the circumstances, EAK may temporarily suspend a service or terminate the Agreement in cases including:
Except where immediate action is required for security or legal reasons, EAK shall endeavour to provide the Customer with a reasonable opportunity to remedy a remediable breach.
Service-related notices may be sent by EAK to the Customer's registered e-mail address, customer panel or through other communication channels permitted by applicable law.
The Customer is responsible for keeping its contact details current.
Notices that are legally subject to specific formal requirements shall be delivered using the methods required by applicable legislation.
EAK may amend this Agreement due to legislative changes, technological developments, security requirements or changes to its service structure.
Amendments shall apply prospectively from the date on which they are published.
Where an amendment materially affects the Customer's existing rights, any notification required by applicable legislation shall be provided.
The essential commercial terms of a fixed-term service that has already been paid for shall not be altered during the paid service period unless required by mandatory law or security considerations.
All trademarks, logos, software, designs, documents and content belonging to EAK are protected under applicable intellectual property legislation.
Unless otherwise agreed, purchase of a service does not grant the Customer any ownership rights in EAK's software, infrastructure or intellectual property.
Intellectual property rights relating to content created by the Customer shall remain with the Customer, subject to applicable law and the rights of third parties.
Customers who qualify as consumers may apply to the competent Consumer Arbitration Committees, Consumer Courts and other competent authorities in accordance with applicable consumer legislation.
For disputes involving Customers acting for commercial or professional purposes and not qualifying as consumers, Turkish law shall apply, subject to mandatory jurisdiction rules, and the competent courts and enforcement offices shall be determined in accordance with applicable legislation.
If any provision of this Agreement becomes invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
To the extent possible, any invalid provision shall be interpreted in a manner consistent with the purpose of this Agreement and applicable law.
This General Service Agreement was last updated on 9 September 2026.
By electronically accepting this Agreement during the ordering or service activation process, the Customer acknowledges that they have read and accepted the provisions of this Agreement applicable to them.
Any statutory rights of consumers that cannot legally be waived in advance shall remain reserved.
EAK Elektronik Bilgisayar İnternet ve İletişim Hizmetleri Sanayi ve Ticaret Limited Şirketi
This English version is provided for the convenience of international customers. The original language of this Agreement is Turkish.
In the event of any discrepancy, inconsistency or difference of interpretation between the Turkish and English versions, the Turkish version shall prevail, to the extent permitted by applicable mandatory law.
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